Personally Identifiable Information
What Personally Identifiable Information do we collect?
Website: We accept unsolicited inquiries via our website in which email and name are collected.
Online Registration: To register and purchase NeuraMetrix TC via our website, we require a valid email address and collect information required to facilitate payment including name, address and credit card information. To register and install our application, users require an "invitation key" (obtained as part of the subscription purchase transaction) and a valid email address. We do not collect other Personally Identifiable Information such as phone number, birth date, social security number, driver’s license number, medical record number, health plan or insurance number, or other identifying information.
How do we use your Personally Identifiable Information?
Website: We use your email address to respond to your questions and comments. In the future, we may send you a newsletter or other materials relevant to your inquiry and our service. You will be able to choose to stop receiving emails by following the unsubscribe instructions included in such emails.
Online Registration: We use your email address to send you a link to enable you to install NeuraMetrix TC on your personal computer. Upon registration, you are assigned a unique user name (“User ID”) and provided a link to install the application. Following installation, the application runs in background and does not require logging in or turning on or off the application. We will use name, address and credit card information ONLY in connection with collecting payment for our services.
Dashboard: You access your online Dashboard (personal record of collected and analyzed cadence data) via a secure web portal using your User ID (not your email address) and personally selected password. We use your email address to identify you if you make a request to change your password. In addition, we will use your email to contact you if it appears NeuraMetrix TC has been inadvertently turned off or uninstalled from your computer or to notify you of a software update.
How do we protect your Personally Identifiable Information?
Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Online Registration: Your user account is established using a system-generated unique User ID and is password protected for your privacy and security.
Dashboard: Your assigned User ID, not your email address, is used to access the web portal containing your Dashboard. While no Personally identifiable Information is included on your Dashboard, you should log off the web portal after accessing your Dashboard. We recommend that you prevent unauthorized access to your Dashboard by selecting and protecting your password appropriately and limiting access to your computer or device and browser.
Protected Health Information
What Protected Health Information do we collect?
During the registration process, we request (but do not require) certain Protected Health Information regarding your brain health including age, gender, primary diagnosis, year of diagnosis, and brief family history. As we collect and analyze the metadata associated with your typing cadence, we develop and record a history of your typing cadence and various scores and their trends. Additions to the Protected Health Information will also include inputs by you, any person authorized by you, or your physician via chart notes added to the Dashboard.
How do we use your Protected Health Information?
We use de-identified Protected Health Information in our research efforts to correlate specific typing cadence patterns with different brain diseases and disorders. We may share de-identified health information with our partners, researchers and other interested parties. In addition, we may share de-identified health information publicly to show trends about the use of our services.
How do we protect your Protected Health Information?
The Protected Health Information provided in the registration process is not displayed on your Dashboard or otherwise accessible via the secure web portal. It is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. If it is provided to researchers, it will not be associated with any Personally Identifiable Information; it will only be associated with the User ID assigned at registration. If your physician or health care provider has access to your Dashboard, your Protected Health Information will be part of the Personally Identifiable Information within the electronic medical record only which is part of the secure operating system of your physician health care provider.
We may use and disclose de-identifed Protected Health Information for research purposes. No Personally Identifiable Information will be included with any the Protected Health Information that may be disclosed. All research projects are subject to a special approval process by us and shall be at our sole discretion. This process evaluates a proposed research project and its use of Protected Health Information, trying to balance the research needs with subjects’ need for privacy of their Protected Health Information. Before we use or disclose de-identified Protected Health Information for research, the project will have been approved through this research approval process. In the event a researcher requests any Personally Identifiable Information, we will require your specific permission. You will have the right to decline to participate in such medical research or share such Personally Identifiable Information with the researcher.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information or Protected Health Information. However, website hosting partners and other parties who assist us in operating our services, website, or conducting our business, will have access to Personally Identifiable Information and Protected Health Information so long as such parties agree to keep such information confidential. We may release your Personally Identifiable Information when we believe release is required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
We may use your email to respond to your requests or inquiries and to improve our services. We may also use your email address to contact you with updates and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We take reasonable steps to ensure that your Personally Identifiable Information and Protected Health Information is kept safe from loss, unauthorized access, modification or disclosure. However, due to the nature of wireless technology and potential security breaches, we cannot ensure the security or privacy of information you submit electronically, including Personally Identifiable Information and Protected Health Information. Please remember that you control what Personally Identifiable Information and Protected Health Information you provide while using NeuraMetrix TC. Ultimately, you are responsible for maintaining the secrecy of your Personally Identifiable Information and Protected Health Information in your possession. Always be careful and responsible regarding your Personally Identifiable Information and Protected Health Information. We are not responsible for, and cannot control, the use by others of any information which you provide to them or make public in any way and you should use caution in selecting the Personally Identifiable Information and Protected Health Information you provide to others.
You may revoke any and/or all consents you have given to us; in order to revoke such consent(s), please contact our Privacy Officer in writing at the address listed at the end of these terms and allow 30 days for such revocation to be effective. Please note, however, that revocation of any consent does not have retroactive effect.
Feedback and Complaints
182 Howard Street, Unit 245, San Francisco, CA 94105-1611, U.S.A.